IF A DOCTOR RECOMMENDS A PROCEDURE OR DIAGNOSTIC TESTS, HAVE THEM CALL US FIRST.
We’ll work with your doctor(s) to make sure the procedure or tests are medically necessary. And don’t worry, we work fast so you can get what you need quickly.
A Registered Nurse Advocate will also follow up after a hospitalization, some minor surgeries, and diagnostic tests. For hospitalization and minor surgeries, we incorporate a post-discharge plan for a smooth transition back home. We’ll also connect you with quality, in-network doctors for any discharge services that you may need.
During the precertification process, you may be invited to case management. But don’t worry. This is just an added level of support.