MAP Members2022-08-12T15:03:06+00:00

Putting you and your family on the road to better health

Putting you and your family on the road to better health

WELCOME MAP MEMBER!

How MAP Works

MAP is an unbiased, independent resource. We’re motivated by our genuine mission to help you and your family get the very best care.

When you or someone in your family has a medical question, needs treatment, or help finding the best physician, make us your first call.

Three Simple Steps

Call MAP at
1.888.289.0700

Speak directly with a Registered Nurse Advocate about your medical concerns.
Your call is always confidential.

MAP Addresses Your
Medical Concerns

Registered Nurse Advocates will listen, answer questions, and offer options to help you make more informed decisions about your health.

MAP Shares
Recommendations

Your Registered Nurse Advocate will follow-up with recommendations on physicians and treatment options by secure email and phone.

Three Simple Steps

Call MAP at
1.888.289.0700

Speak directly with a Registered Nurse Advocate about your medical concerns.
Your call is always confidential.

MAP Addresses Your
Medical Concerns

Registered Nurse Advocates will listen, answer questions, and offer options to help you make more informed decisions about your health.

MAP Shares
Recommendations

Your Registered Nurse Advocate will follow-up with recommendations on physicians and treatment options by secure email and phone.

How We Can Help

When it comes to navigating healthcare, we make it easy. Our Registered Nurse Advocates will help you understand your options, so that you can make the best decisions for your health.

We can help you understand your health insurance, find high quality physicians, determine effective treatment options, locate the most cost-effective facilities, answer medical questions and more.

IF YOU HAVE A MEDICAL QUESTION, NEED A NEW DOCTOR, OR WANT TO LEARN ABOUT YOUR OPTIONS, CALL US FIRST.

Our highly experienced Registered Nurse Advocates will listen and ask questions to really understand your situation. Then, we’ll make recommendations to get you the very best care from the very best doctors. In fact, only 15% to 20% of doctors nationwide meet our strict quality standards.

If a doctor is out of your network, we’ll recommend an in-network, high quality alternative.

IF A DOCTOR RECOMMENDS A PROCEDURE OR DIAGNOSTIC TESTS, HAVE THEM CALL US FIRST.

We’ll work with your doctor(s) to make sure the procedure or tests are medically necessary. And don’t worry, we work fast so you can get what you need quickly.

A Registered Nurse Advocate will also follow up after a hospitalization, some minor surgeries, and diagnostic tests. For hospitalization and minor surgeries, we incorporate a post-discharge plan for a smooth transition back home. We’ll also connect you with quality, in-network doctors for any discharge services that you may need.

During the precertification process, you may be invited to case management. But don’t worry. This is just an added level of support.

ADDED SUPPORT FROM CERTIFIED NURSE CASE MANAGERS

Our case management program is designed to provide additional support for complex medical conditions, hospitalizations, and specialty care. You’ll work with a Certified Nurse Case Manager who will listen, ask questions, and review your medical history to determine the best course of treatment. And your dedicated case manager will be there every step of the way, advocating for you to get the very best care.

Frequently Asked Questions

Why do I need The Medical Advocate Program® (MAP®)?2022-01-11T01:58:03+00:00

Obtaining quality medical care has become increasingly difficult and confusing. Usually, a person knows more about any other purchase they make other than the most important one — their healthcare. The Medical Advocate Program® MAP® assists you in making better, more informed decisions about your medical care and the costs involved in your choices. We answer your questions, help you find the right physicians and follow up with you until you achieve the outcome planned. The result — you waste less and get more out of your healthcare benefits, get better care and better outcomes—and you return to work faster, with fewer complications. MAP® is all about your health!

Does the MAP® cost me money?2022-01-11T01:58:40+00:00

Your employer will pay for all of the costs of the program without any cost to you—the employee.

Who is covered under the MAP®?2022-01-11T01:59:03+00:00

As a member, you and your immediate family are covered for services under The Medical Advocate Program® (MAP®), including your spouse and/or dependents, even though they may be covered under a different benefit program. Anyone in your immediate family may call at any time.

How do I call MAP®?2022-01-11T01:59:27+00:00

Just call a MAP® Nurse Advocate Toll Free number 888-289-0700.

When can I call MAP®?2022-01-11T01:59:54+00:00

Our offices are open Monday through Friday between the hours of 8:30am and 6:00pm Eastern Standard Time.

When should I call MAP® for services?2022-01-11T02:00:30+00:00

You will want to call The Medical Advocate Program® (MAP®):

When you have some medical symptoms and would like to talk with someone about them.
When you would like to have quality information on any physicians or medical facilities in your area.
When you need to see a specialist or have a procedure done in a hospital or outpatient facility.
When you have medical questions you would like to have answered by one of our medical professionals.
When you need medical information on specific ailments.
When you would like to have information on alternative treatment options you may want to consider.
When you want a second opinion.
When you would like to discuss questions to ask your physician regarding symptoms and ailments you may have.
When you would like information on organizations, social services and assistance groups available in the area that you may want to contact.
When you are having trouble getting the medical services you need . . . when you need them.

How often can I use The Medical Advocate Program® (MAP®)?2022-01-11T02:01:00+00:00

Call as often as you feel necessary. We encourage you to call on any health matter. We may call you for follow up to make sure your medical treatment is going as planned.

Are my conversations kept confidential?2022-01-11T02:01:20+00:00

Yes. All information we obtain from any source regarding you or your family is kept completely confidential. We have strict procedures that follow the Federal and State guidelines for privacy of medical and personal information.

What are the qualifications of the MAP® representative who answers my medical questions and addresses my medical concerns?2022-01-11T02:01:43+00:00

The Medical Advocate Programs® (MAP®) professional medical staff is comprised of both licensed nurses and physicians with many years of experience in helping others with their medical problems.

How current and reliable is the data The Medical Advocate Program® (MAP®) uses to discern one doctor’s capabilities from another, one facility from another, etc.?2022-01-11T02:02:11+00:00

The Medical Advocate Program® (MAP®) owns a proprietary database of medical and cost data of highly-detailed information, which is compiled from inpatient and outpatient surgical procedures performed in medical facilities in your area. The data is frequently updated to ensure the MAP® Nurse Advocate uses the most current information to develop a comparative analysis of your options.

Who does MAP® work for?2022-01-17T17:10:31+00:00

MAP® is completely independent from your employer, your physicians, your insurance carrier, and your claims administrator. MAP® representatives are medically-qualified professionals solely serving you and your family’s best interests.

Why do I need The Medical Advocate Program® (MAP®)?2022-01-11T01:58:03+00:00

Obtaining quality medical care has become increasingly difficult and confusing. Usually, a person knows more about any other purchase they make other than the most important one — their healthcare. The Medical Advocate Program® MAP® assists you in making better, more informed decisions about your medical care and the costs involved in your choices. We answer your questions, help you find the right physicians and follow up with you until you achieve the outcome planned. The result — you waste less and get more out of your healthcare benefits, get better care and better outcomes—and you return to work faster, with fewer complications. MAP® is all about your health!

Does the MAP® cost me money?2022-01-11T01:58:40+00:00

Your employer will pay for all of the costs of the program without any cost to you—the employee.

Who is covered under the MAP®?2022-01-11T01:59:03+00:00

As a member, you and your immediate family are covered for services under The Medical Advocate Program® (MAP®), including your spouse and/or dependents, even though they may be covered under a different benefit program. Anyone in your immediate family may call at any time.

How do I call MAP®?2022-01-11T01:59:27+00:00

Just call a MAP® Nurse Advocate Toll Free number 888-289-0700.

When can I call MAP®?2022-01-11T01:59:54+00:00

Our offices are open Monday through Friday between the hours of 8:30am and 6:00pm Eastern Standard Time.

When should I call MAP® for services?2022-01-11T02:00:30+00:00

You will want to call The Medical Advocate Program® (MAP®):

When you have some medical symptoms and would like to talk with someone about them.
When you would like to have quality information on any physicians or medical facilities in your area.
When you need to see a specialist or have a procedure done in a hospital or outpatient facility.
When you have medical questions you would like to have answered by one of our medical professionals.
When you need medical information on specific ailments.
When you would like to have information on alternative treatment options you may want to consider.
When you want a second opinion.
When you would like to discuss questions to ask your physician regarding symptoms and ailments you may have.
When you would like information on organizations, social services and assistance groups available in the area that you may want to contact.
When you are having trouble getting the medical services you need . . . when you need them.

How often can I use The Medical Advocate Program® (MAP®)?2022-01-11T02:01:00+00:00

Call as often as you feel necessary. We encourage you to call on any health matter. We may call you for follow up to make sure your medical treatment is going as planned.

Are my conversations kept confidential?2022-01-11T02:01:20+00:00

Yes. All information we obtain from any source regarding you or your family is kept completely confidential. We have strict procedures that follow the Federal and State guidelines for privacy of medical and personal information.

What are the qualifications of the MAP® representative who answers my medical questions and addresses my medical concerns?2022-01-11T02:01:43+00:00

The Medical Advocate Programs® (MAP®) professional medical staff is comprised of both licensed nurses and physicians with many years of experience in helping others with their medical problems.

How current and reliable is the data The Medical Advocate Program® (MAP®) uses to discern one doctor’s capabilities from another, one facility from another, etc.?2022-01-11T02:02:11+00:00

The Medical Advocate Program® (MAP®) owns a proprietary database of medical and cost data of highly-detailed information, which is compiled from inpatient and outpatient surgical procedures performed in medical facilities in your area. The data is frequently updated to ensure the MAP® Nurse Advocate uses the most current information to develop a comparative analysis of your options.

Who does MAP® work for?2022-01-17T17:10:31+00:00

MAP® is completely independent from your employer, your physicians, your insurance carrier, and your claims administrator. MAP® representatives are medically-qualified professionals solely serving you and your family’s best interests.

MAP is available to members only.
Please have your insurance card ready.

CALL US NOW

Or dial 1.888.289.0700
8:30am – 6:00pm ET

© 2022 SentryHealth | All Rights Reserved | MAP Medical Advocate Program® is a registered trademark.
Privacy/Terms of Use

MAP is available to members only.

Please have your insurance card ready.

CALL US NOW

Or dial 1.888.289.0700
8:30am – 6:00pm ET

© 2022 SentryHealth | All Rights Reserved | MAP Medical Advocate Program® is a registered trademark.
Privacy/Terms of Use

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