Our Case Management Program assists the participant and family with issues related to complex medical conditions, recent hospitalizations, unhealthy lifestyles, and high psychosocial risk factors. A distinct advantage of our Case Management program is that, through MAP® and UM referrals, we become involved in cases BEFORE all of the key decisions are made and many of the costs have been incurred. Participants engage with a dedicated Certified Case Manager (CCM), who helps them avoid potential pitfalls.