Our Team

Ed Dillabough

President

Email ed@map-health.com

Ed Dillabough, co-founder of the company, has been the President of MAP® Health since 2001. Ed, a visionary, is very passionate about helping participants get the best medical care, at the correct facility, the first time. Ed strategically looks for innovative ways to improve the patient experience, which in turn, improves the employer’s bottom line. Ed has over 30 years of executive management expertise with health insurance companies, claims, and managed care organizations. Prior to founding MAP®, Ed served as the National Director of Managed Care for a regional CPA firm. Ed was the CEO for both CIGNA and UnitedHealthcare in West Florida, giving him rich insight and knowledge of the health insurance industry and reimbursement contracting strategies.

Ed holds an MBA from Wake Forest University and a BA in Business Administration from Elon University. Ed is active with numerous healthcare and insurance organizations as an advisor and consultant.

Team Members

Ed Dillabough

President

Ed Dillabough, co-founder of the company, has been the President of MAP® Health since 2001. Ed, a visionary, is very passionate about helping participants get the best medical care, at the correct facility, the first time.

Robert “Bobby” Friedman

Chief Operating Officer

Bobby has been the Chief Operating Officer since 2013. Bobby is responsible for all internal business operations in addition to managing the diverse team of Nurse Advocates, Certified Case Managers, and Research Analysts.

Edward Gutowski

Vice President Sales

Edward Gutowski has been the Vice President of Sales since 2015. Ed builds relationships with insurance brokers, third party administrators, employers and vendors to promote our value-based solutions.

Mike Mazzaferro, MD

Medical Director

Dr. Mike Mazzaferro has been the Medical Director since 2017. Dr. Mike provides medical direction and oversight for all MAP® Health programs. Dr. Mike is proactively involved in medical review cases, second opinions and medical necessity reviews.

Colleen Hekkanen, LCSW, CCM

Director of Healthcare Operations

Colleen Hekkanen has been the Director of Healthcare Operations since 2014. Colleen advises and consults with the team on operations, communications and business strategies. Colleen personally manages cases and oversees the Case Management program.

Catherine Hall, RN

Director of MAP® Rx

Catherine Hall, RN has been an RN Nurse Advocate with the company since 2014 and is now the Director of the MAP® Rx program. Catherine educates our MAP® participants about their medications and offers lower cost pharmacy alternatives. Catherine…

Kelly Acree

Director of Client Services

Kelly Acree is the Director of Client Services and has been with MAP Medical Advocate Program® since 2017. Kelly coordinates all implementation and on-going education of groups as they add the MAP® Health services to their health plan benefits.