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Colleen Hekkanen, LCSW, CCM

Director of Healthcare Operations

Colleen Hekkanen, LCSW, CCM, Director of Healthcare Operations

Colleen Hekkanen has been the Director of Healthcare Operations since 2014. Colleen advises and consults with the team on operations, communications and business strategies. Colleen personally manages cases and oversees the Case Management program. Due to her behavioral health background, Colleen also assists participants who have complex psychosocial needs. Colleen believes to be healthy, you must look at the whole person. Colleen is passionate about addressing a participant’s mental health wellbeing while working to dispel the stigma associated with mental illness.

Colleen has extensive experience in providing direct patient care to children and adolescents and has published a therapeutic technique in the book Assessment and Treatment Activities for Children, Adolescents, and Families: Practitioners Share Their Most Effective Techniques, Volume Two.

Colleen is a Licensed Clinical Social Worker (LCSW) with a Certification in Case Management (CCM). Colleen holds a MS in Social Work from the University of South Florida, and a BS with a focus on psychology and sociology from the University of Florida, where she graduated summa cum laude.

Team Members

Ed Dillabough, President

President

Ed Dillabough, co-founder of the company, has been the President of MAP® Health since 2001. Ed, a visionary, is very passionate about helping participants get the best medical care, at the correct facility, the first time.

Robert “Bobby” Friedman, COO

Chief Operating Officer

Bobby has been the Chief Operating Officer since 2013. Bobby is responsible for all internal business operations in addition to managing the diverse team of Nurse Advocates, Certified Case Managers, and Research Analysts.

Mike Mazzaferro, MD, Medical Director

Medical Director

Dr. Mike Mazzaferro has been the Medical Director since 2017. Dr. Mike provides medical direction and oversight for all MAP® Health programs. Dr. Mike is proactively involved in medical review cases, second opinions and medical necessity reviews.

Colleen Hekkanen, LCSW, CCM, Director of Healthcare Operations

Director of Healthcare Operations

Colleen Hekkanen has been the Director of Healthcare Operations since 2014. Colleen advises and consults with the team on operations, communications and business strategies. Colleen personally manages cases and oversees the Case Management program.

Catherine Hall, RN, Director of MAPRX®

Director of MAP® Rx

Catherine Hall, RN has been an RN Nurse Advocate with the company since 2014 and is now the Director of the MAP® Rx program. Catherine educates our MAP® participants about their medications and offers lower cost pharmacy alternatives.

Mariah Powell, Director of Client Services

Director of Client Services

Mariah Powell is the Director of Client Services and has been with MAP Medical Advocate Program® since 2020. Mariah coordinates implementation and on-going education for groups as they add the MAP services to their health plan benefits.